HELP CENTRE
Quick answers on accounts, delivery, support and training. Can't find what you need? Ask our team below.
We can ship to any UK address. No international shipping is available.
Standard shipping rate: £15.00 for mainland UK
Hire equipment is mainly delivered and collected by our trained delivery drivers unless outside of delivery range (approx. 150 miles from our office in Biggleswade). You will be responsible for paying for your own shipping costs if returning sale items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Should you have any questions on how to return your item to us, please email us
All our customers are entitled to unlimited telephone support which is often complimented with the use of TeamViewer and Microsoft Teams for remote training. On site instrument, familiarisation sessions are also available for all new hires with prior arrangements.
In order to rent an instrument, you will be required to open an account with us, this process is straight forward, we require you to complete our new customer form and if hiring as an individual you will be required to supply us with a copy of a valid form of I.D such as a driver’s license, a deposit or upfront payment will also be required for new customers, this is dependent on the value of the instrument.
There is a whole selection of training videos and quick guides available upon request and also accessible from our rugged tablets.
Instrument exchanges will be done free of charge on any faulty instruments, but any damage or lost equipment will incur a charge.
We ideally require 24 hours’ notice for new hires and can usually supply most stock equipment within 24 hours.
If your question isn't covered above, drop us a line. A real person from our Biggleswade team will get back to you — usually within the hour during working hours.
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